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Return and Cancellation Policy

    CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
  1. GENERAL:
    1. When you place an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
    2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (OG:27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.
    3. Shipping costs (freight charges), which are the product dispatch expenses, are included in the price and will be covered by the seller.
    4. As of the order date, the BUYER has the right to cancel the order within 3 (three) days. After this period, the BUYER cannot cancel the order. In case of a cancellation request after this period, the SELLER, according to the PRINCIPLE OF CONSUMER SATISFACTION, reserves the right to accept the cancellation and may deduct a penalty fee from the order amount if deemed necessary.
    5. If the BUYER exercises the right of withdrawal, the BUYER must, within 10 (ten) days from the date the notice is submitted to the SELLER/PROVIDER, send the PRODUCT (in disassembled form if delivered that way) back to the SELLER/PROVIDER or an authorized third party via the contracted shipping company. The invoice of the delivered product (if the invoice is issued to a company, a return invoice issued by the company must be sent with the return; otherwise, corporate order returns cannot be completed), a copy of the delivery note, the withdrawal form filled and signed on the back of the invoice, and the product’s box, packaging, and any standard accessories must all be returned completely and undamaged. Products sent without these documents, incomplete, or damaged will be returned to the BUYER as “cash on delivery,” and no refund will be made.
    6. The BUYER may return the product subject to the right of withdrawal free of charge via the contracted shipping or logistics company. If the BUYER chooses a different company, or if the return is attempted through a non-contracted company, all shipping costs will be borne by the BUYER. If a contracted shipping branch exists in the BUYER’s location and the BUYER still sends the product with another company on a cash-on-delivery basis, the shipping cost will be deducted from the refund.
    7. If, due to the BUYER’s fault, there is a reduction in the product’s value or if the return becomes impossible, the BUYER is obliged to compensate the SELLER/PROVIDER for the damages (product cost, expenses incurred for the contract, etc.) in proportion to the fault.
    8. In cases where the purchased product cannot be delivered due to impossibility of performance, the SELLER must inform the BUYER in writing within 3 days of becoming aware of the situation and refund the total amount within 14 days.
    9. Products that are modified, customized, or altered based on the BUYER’s requests before or during the sale are considered CUSTOM/PERSONALIZED products and cannot be canceled or returned. If the BUYER insists on returning such products, the SELLER reserves the right to deduct 30% of the product price as a penalty and process the cancellation.
    10. The BUYER cannot exchange, cancel, or return products after delivery and installation without valid justification, and cannot request returns after the 14-day withdrawal period has expired. In such cases, the SELLER reserves the right, according to the PRINCIPLE OF CONSUMER SATISFACTION, to accept or refuse the return.
    11. For determining the withdrawal period: If a single order includes products delivered on different dates (due to supply, production, or stock reasons), the withdrawal period starts from the date the last item is delivered. For products completed by combining multiple parts, the withdrawal period starts from the delivery of the final part. In contracts for the regular delivery of the same products, the date of the first delivery is taken as the start date.
    12. The BUYER may exercise the right of withdrawal by contacting the call center. The BUYER may also initiate cancellation and return requests by following the instructions under the “My Orders” section on the website.
  2. IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
    1. If the BUYER does not pay for the purchased product or cancels the payment in bank records, the SELLER’s obligation to deliver the product ends.
  3. REFUND OF PAYMENT
    1. REFUNDS FOR CREDIT CARD PAYMENTS:
      1. If the BUYER purchased the product in installments, the refund is also made by the bank in installments. The method of repayment by the bank is solely between the BANK and the BUYER, and the SELLER/PROVIDER and/or MANUFACTURER bear no responsibility.
      2. After the SELLER pays the bank the full product amount at once, in case of refunding installment purchases to the BUYER’s credit card, the refunds are processed in installments by the bank, ensuring no party suffers a loss. If the refund date and the billing date do not overlap, one refund will be reflected on the card each month, and the BUYER will continue receiving installment refunds for as many months as installments already paid.
      3. In the case of returns of goods/services purchased by credit card, the SELLER cannot refund in cash due to the agreement with the Bank. Refunds for credit card payments are made only to the same credit card.
    2. REFUNDS FOR WIRE TRANSFER/EFT PAYMENTS:
      1. The refund is made to the bank account declared by the BUYER.
  4. PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
    1. If, after delivery, it is determined that the BUYER’s credit card was unlawfully used by unauthorized persons and the product amount is not paid to the SELLER by the relevant bank/financial institution, the BUYER must return the product to the SELLER within 3 days at the SELLER’s expense.
  5. DELIVERY DELAYS DUE TO UNFORESEEN CIRCUMSTANCES:
    1. If unforeseen force majeure events occur and the product cannot be delivered on time, the SELLER must inform the BUYER. The BUYER may request cancellation, replacement with an equivalent product, or postponement of delivery until the obstacle is resolved. If the BUYER cancels the order and paid by cash, the refund will be made within 14 days. If paid by credit card, the refund will also be made within 14 days, but the bank may take 2–3 weeks to reflect the amount in the BUYER’s account.
  6. BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
    1. The BUYER must inspect the goods/services before accepting delivery and not accept damaged/defective products (dented, broken, torn packaging, etc.) from the courier. Accepted deliveries will be deemed complete and undamaged. After delivery, the BUYER must carefully preserve the product/service. If exercising the right of withdrawal, the product/service must not be used. The invoice must also be returned with the product.
  7. RIGHT OF WITHDRAWAL:
    1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days of delivery to themselves or the designated person/institution, without legal or penal liability and without giving any reason, by notifying the SELLER through the contact details below.
    2. CONTACT DETAILS FOR WITHDRAWAL NOTICES TO THE SELLER:
      1. COMPANY: ENKA HOME
        NAME/TITLE: Salih BİÇİCİ
        ADDRESS: İmotim Mobilya AVM. Yeniceköy, Bursa Karayolu 4.km, 16400 İnegöl/Bursa
        EMAIL: info@enkahome.com
        TEL: +90 505 422 08 14
    3. PERIOD OF WITHDRAWAL:
      1. If the purchase concerns a service, the 14-day period starts from the date the contract was signed. Withdrawal is not possible if the service has already begun with the consumer’s consent before the end of the withdrawal period.
      2. Expenses incurred due to the right of withdrawal are borne by the SELLER.
      3. For withdrawal to be valid, a written notification must be sent within 14 days via registered mail, fax, or e-mail, and the product must be unused in accordance with the “Products for Which the Right of Withdrawal Cannot Be Exercised” provisions.
    4. USE OF WITHDRAWAL RIGHT:
      1. The invoice of the product delivered to the BUYER or a third party (if corporate, a return invoice must be issued by the company). Without this, corporate order returns cannot be completed.
      2. The return form, product’s box, packaging, and any standard accessories must be returned complete and undamaged.
    5. RETURN CONDITIONS:
      1. The SELLER must refund the total amount and any documents obligating the BUYER within 10 days of receiving the withdrawal notice and must collect the goods within 20 days.
      2. If, due to the BUYER’s fault, the product’s value decreases or return becomes impossible, the BUYER must compensate the SELLER proportionally. However, changes/deteriorations resulting from proper usage during the withdrawal period will not be considered the BUYER’s fault.
      3. If the withdrawal results in the order total falling below the promotional campaign limit, the discount applied within the campaign will be canceled.
    6. PRODUCTS EXCLUDED FROM WITHDRAWAL RIGHT:
      1. Damaged, dented, broken products caused by the BUYER after delivery.
      2. Products/services whose prices vary depending on financial market fluctuations and are beyond the SELLER’s/PROVIDER’s/MANUFACTURER’s control.
      3. Goods mixed with others after delivery and cannot be separated by nature.
      4. Goods prepared based on the BUYER’s requests or personal needs.
      5. If the BUYER fails to preserve the product in accordance with its operation, technical specifications, and instructions during the withdrawal period, they will be liable for resulting changes or deterioration.
  8. DEFAULT AND LEGAL CONSEQUENCES
    1. If the BUYER defaults on payment when paying by credit card, they agree, declare, and undertake that they will pay interest and be liable to the bank under their credit card agreement. In such cases, the bank may pursue legal action, claim expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults, they agree to compensate the SELLER for any damages or losses suffered due to the delayed payment.